Professional terms and conditions of sale

These terms and conditions govern the sales of products on the website and regulate their use. The Seller reserves the right to periodically modify these Terms and Conditions of sale and the Privacy Policy, for example following changes in legislation or regulations or in the functions of the Site. The aforementioned changes will be made known to Users through the Site with a specific notice and for a duration of 10 (ten) days from the date of the change. This communication may, at the discretion of the Seller, also be made by sending a specific email. The following are the Terms and Conditions of sale applicable to any Product sold on the Site.


For the purposes of this contract, the following definitions apply:
Seller: Exté co. Di Rota Eugenio with registered office in via cesare Cantù n.44, Novedrate (CO) VAT number 02349300133, email:
Terms and conditions or Contract: the set of these contractual clauses that determine and define the relationship between the Seller and the Customer.
Platform or Site: the website
Users: any person who accesses the Site and continues browsing it, who decides to register on the Site, creating a specific account and entering their data, as indicated later in these Terms and Conditions.
Customer: the Professional who purchases the products sold through the Site.
Professional: the natural or legal person who acts in the exercise of his business and commercial activity and who purchases with VAT.
Products: e-commerce retail sales, mainly of soaps, epilating waxes in various formats, creams and the like.
Purchase Order or Order: the purchase proposal made by the User through the procedures of the Site and in particular through the Shopping Cart.
Purchase: the onerous purchase of the above products from the day of conclusion of the purchase.
Cart: the phase of the purchase procedure in which the User makes his purchase proposal, selecting the payment methods, delivery of the goods and the like.
Electronic Commerce: particular mode of commerce, governed in Italy by the Consumer Code and the Electronic Commerce Decree, whereby the two contracting parties conclude the distance contract thanks to the services of the information society without their physical and simultaneous presence. Given the distance, the delivery of the products is not contextual and usually takes place via shipment through third party operators (couriers / forwarding agents).


These Terms and Conditions of sale concern the products referred to in the following art. 3 and are valid between the Seller and any User who, as a Professional, makes a purchase on the Site. If one of the conditions is void or ineffective, any nullity or ineffectiveness does not extend to the remaining clauses of these terms and conditions.


The Site deals with retail sales, under the Electronic Commerce regime, mainly of soaps, epilating waxes in various formats, creams and the like. The Products and offers contained on the Site will be available and valid as long as they remain online and are always intended as offered with the clause “while stocks last”. On the Site, each product sheet shows the list price and any promotional discount applied. All the products offered are described and illustrated on the Site, in the respective sections. The images of the Products on the Site are for demonstration and illustrative purposes and are represented in the best possible way. However, there may be some errors, inaccuracies or small differences between the graphic / photographic representation of the Product and the actual Product. The photographs of the Products presented on the Site do not therefore constitute a contractual element, as they are merely and symbolically representative of the Product sold. Given this particular method of sale, the User is advised that any discrepancies between the representations of the Products on the Site and the Products actually delivered are contestable only if they are significant.


The prices of the Products are shown in euros. All sales prices of the Products must be understood as not inclusive of VAT. In particular, in the Purchase Order form, in the Order confirmation and in the relative invoice, the following will be reported in detail:
– the price of the Product;
– delivery costs if due.
The prices of the online store may vary.
In such cases, the prices published at the time of the Order on the online store are considered.


It is an essential requirement for registration in the reserved area and for the purchase to be a beautician and / or expert in the field of aesthetics and well-being. The seller will evaluate each request received as quickly as possible and in the event of a positive response will send the link to register via email.


Upon registration, the User will be asked to provide the name, e-mail address and to indicate the activity carried out. The Seller, after verifying the existence of the necessary requirement, enables the User’s e-mail so that the latter can access the site with their credentials. At the time of entering the data, the User guarantees to:
– be of age and legally capable;
– possess the proper requisites for registration required at the time of registration;
– observe all legal and contractual provisions applicable to these Terms and Conditions;
– be the legitimate owner of the data entered, to be considered true, correct and updated.
In the event that the data are incorrect or do not correspond to the truth, the possession of the necessary requirement, the Seller will not accept the registration and / or will revoke the same. The e-mail address provided during registration allows the Seller to enable the e-mail to access the reserved area, notify the User of all messages relating to the Services, Products and the Site in general. All data transmitted will be treated with the utmost respect for the legislation on the protection of privacy. The Seller will use them exclusively to complete orders and only in the event that explicit consent is expressed in this regard, the data may also be processed for the purpose of providing information on its initiatives, such as news or promotional discounts.


The User can purchase all the Products offered for sale on the Site, as described in the relevant information sheets, following the purchase procedures provided on the Site itself, subject to stock exhaustion. To purchase the Products, the Customer must complete and send the Purchase Order form to the Seller in electronic format, following all the instructions contained in the specific page of the Site. The Order form contains a summary of the main commercial conditions, including the price, the means of payment and the delivery methods, as well as information on the main characteristics of the Products ordered and a reference to the Terms and Conditions. Before the transmission of the Purchase Order, the Customer can modify the quantity and type of Products he intends to purchase, by adding or deleting one or more Products from the “Cart”. The applicable Terms and Conditions are those in force at the time of the Order and available on the Site. The contract stipulated between the Seller and the Customer must be considered concluded with the acceptance of the Order by the Seller. The acceptance of the Order will be communicated by the Seller to the Customer by means of an email, sent to the email address communicated during the execution of the Order.


Once the Purchase Order has been placed, the Customer undertakes to pay the price of the Products requested, taxes and ancillary costs according to the methods provided on the Site and actually available for the specific Products selected.
The payment methods generally available on the Site are the following:

1) Payment by bank transfer
In this case, the Order is deemed to have been fulfilled when the Seller will receive the actual credit on his bank account, which must take place within 2/3 working days of its execution. After this deadline, the Order will be considered automatically canceled. The dispatch of the order will take place only when the amount due is actually credited to the Seller’s current account. The bank transfer must indicate the reason, name and surname of the customer and the order number.

2) Paypal
If the Customer chooses to pay through the PayPal platform, at the time of payment his browser will be directed to a secure server page with SSL encryption by entering his username and password or creating a new account easily and immediately. PayPal protects the buyer’s information as no financial information is passed on. A confirmation e-mail from PayPal will be sent to each transaction performed with this method. The amount of the order is debited from the PayPal account at the time of order acquisition. In case of cancellation, the amount will be refunded to the Customer’s Paypal account.

3) Credit card
If the Customer chooses to pay by credit card, the amount is charged directly to the same (Visa, Visa Electron, MasterCard) or to a prepaid card (PostePay, Paypal, etc.). Customer information is confidential as no financial information is saved. A confirmation e-mail will be sent to each transaction performed. In case of cancellation, the amount will be refunded to the customer’s account.


The Seller will carry out the delivery of the purchased Products by specialized carriers, with standard service, from Monday to Friday, excluding holidays and national holidays. The Products shipped in Italy are delivered within 3-5 working days and within 7 working days in remote areas and islands. The delivery terms indicated above are purely indicative and not essential. Any variation to the above will be promptly communicated via e-mail to the Customer. The cost of shipments is free for orders above certain thresholds that will be indicated by the Seller on the website. While for orders below the established threshold, the cost will vary according to the type and place of delivery.


At the time of shipment of the package, the tracking number will be sent by email, which will allow you to follow the entire route of the shipment by going to the carrier’s website. The presence of the customer is required at the time of delivery. The Customer must check that the packaging is intact and clean and that the Products received correspond to what is stated on the Order Confirmation. In the event that a product arrives that has been damaged during transport or different from the one ordered, the Customer must accept the same with reserve or refuse delivery of the Product which will be returned to the Seller. In case of conditional acceptance, the Customer must accurately document the unpacking phases of the goods with a photograph, so as to be able to demonstrate any damage. The Customer may request the replacement from the Seller by e-mail and the Seller will collect the product to be replaced at the Customer’s home and at his own expense and return the correct product. The Customer will only have to prepare the goods for collection carefully packaged and complete with all its parts, including the transport documents. In any case, the Seller will contact you as soon as possible to be informed about the timing of product replacement.


For the Professional Client there is no right of withdrawal.


The Professional Customer is only entitled to a legal guarantee provided for by the Civil Code, so in the case of defects in the Products sold that make them unsuitable for use or that are such as to appreciably decrease their value, the same may request a reduction in the price or the termination of the sale in the cases provided for by the same Civil Code and to this end must notify the Seller of the presence of the defect within 8 (eight) days of its discovery, and in any case within 1 (one) year of delivery. In both cases, the Professional Customer may contact the Seller by email, at the address resulting from the public records or by registered letter to be sent to its registered office, at the address indicated in these Terms and Conditions.


The Seller assumes no responsibility for inefficiencies attributable to force majeure, such as accidents, strikes and / or lockouts, earthquakes, pandemics, floods and other events of an unpredictable nature that prevented, in whole or in part, from giving execution of the contract on schedule.
The Seller is not responsible towards the Customers for any damages, losses and costs incurred as a result of the failure or delay in the execution of the contract, since the Customer is only entitled to a refund of the price paid.
The Seller is not liable for damages deriving from disconnections, interruptions of the Site, as well as for the loss of data consequently occurring and attributable to the same.
In case of force majeure, the execution of the Order will be suspended.
This suspension may last for a maximum period of 3 (three) months, after which the Order will be deemed automatically canceled.


The Site (and its content and graphics), the trademark, the domain name, the related sub-domains and all the related intellectual and industrial property rights are the exclusive property of the Seller, are reserved to it and are not nor will they be transferred or licensed under any circumstances to the Customer. Therefore, the User or the Customer may not reproduce, duplicate, copy and redistribute, also retransmit on other websites, transfer or otherwise make available to third parties for any reason whatsoever or in any case use for purposes other than conservation and / or consultation of the Sites and / or the Contents of the Site, without the prior express and formal approval of the Seller.


Failure by the Seller to exercise a right does not represent any waiver of action against the Customer or against third parties for the breach of commitments undertaken. The Seller therefore reserves the right to assert its rights in any case, within the terms granted.


The Personal Data provided or acquired will be subject to processing based on principles of correctness, lawfulness, transparency and protection of confidentiality pursuant to current regulations. The Seller, as Data Controller, processes the Personal Data of Users by adopting the appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data. The processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. The User Data is collected for the execution of pre-contractual measures; to fulfill the obligations deriving from the stipulated contract; for the registration procedure aimed at purchasing the Products; to follow up on specific requests addressed to the Owner by the User; for sending information and promotional and commercial offers also through the newsletter service based on the consent freely expressed by the User; for purposes of soft spam for promotional communications relating to the Products purchased without the need for the express and prior consent of the User, as required by art. 130, paragraph 4, of the Privacy Code as amended by Legislative Decree 101 of 2018. The Customer is therefore invited to carefully read the information on the processing of personal data (Privacy Policy) made pursuant to EU Regulation 679/2016, as well as on the use of cookies with the relative consent to the processing where required (Cookie Policy).


These Terms and Conditions are entirely governed by Italian law. Any dispute that may arise in relation to the validity, interpretation, execution and termination of the contracts entered into online by the Professional Customer with the Seller will be the exclusive competence of the Court of Como.


For further information of any kind, you can contact the Seller at the following addresses:

Pursuant to art. 1341 and 1342 cc, the Customer declares to have carefully read and accepted all the clauses of these Terms and Conditions of sale and in particular those of articles 3, 5, 6, 10, 11, 12, 13, 14, 15 and 17 .